Return & Refund Policy

1. Return Eligibility

We accept returns within 7 days of delivery if the product you received is damaged, defective, or different from the product you ordered.

To be eligible for a return, the product must be unused and returned in its original condition, packaging, tags, accessories, manuals, and other included items, where applicable.

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2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide your order number along with clear photos or videos showing the issue. This will help our team review your request more quickly.

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3. How to Request a Return

To request a return, please contact KORRA ONLINE within 7 days of receiving your order.

Please provide the following information:

• Order number
• Customer name
• Contact number
• Product name
• Reason for the return
• Clear photos or videos, where applicable

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4. Product Inspection

All returned products are subject to inspection. A refund or replacement will be processed only after our team has reviewed the returned product and confirmed that it meets our return requirements.

Returns may be rejected if the product has been used, damaged after delivery, modified, or returned without its original packaging or included accessories.

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5. Refund Policy

Once a returned product has been received and inspected, we will notify you whether your refund request has been approved.

Approved refunds will be processed using the applicable payment or refund method. The time required for the refund to reach you may vary depending on the payment method or financial institution.

Shipping charges are generally non-refundable, except where the return is caused by an error on our part, such as sending an incorrect or damaged product.

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6. Replacement or Exchange

Where applicable, KORRA ONLINE may offer a replacement for products that are damaged, defective, or incorrectly delivered.

Replacement availability depends on stock. If the same product is unavailable, we may offer an alternative solution or refund where applicable.

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7. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, product condition, or other applicable restrictions.

Returns may also not be accepted for products that:

• Have been used or altered.
• Have been damaged due to misuse or negligence.
• Are missing original packaging or accessories.
• Are specifically marked as non-returnable on the product page.

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8. Return Shipping Charges

If you receive an incorrect, damaged, or defective product due to an error on our part, we may cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for return shipping charges.

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9. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

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10. Important Conditions

• Products must be returned in the condition in which they were received.
• Original packaging, accessories, manuals, and other included items should be returned where applicable.
• We reserve the right to reject returns that do not meet our return conditions.
• Refunds are not guaranteed for products damaged through misuse, accidental damage, unauthorized modifications, or improper handling.

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Last Updated: September 2026